Terms & Privacy Agreement

Confidentiality Statement

Through this document, SARL Multi-Planning (hereinafter referred to as “Multi-Planning”) wishes to inform Multi-Planning users and Internet users consulting our websites on the purpose, nature and scope of data processing. of a personal nature concerning them. Within the meaning of the GDPR (General Data Protection Regulation), the data controller on our website is SARL Multi-Planning, 17 rue de l’Aillée – 44360 VIGNEUX – FRANCE.

Use of personal data

We collect, process and use personal data in order to provide our services. We also promote our products and educate Multi-Planning & ResaZen users and potential buyers about the functions of our products. The scope of the processing of personal data therefore depends primarily on how our websites are viewed, in other words whether it is a simple “visit”, or whether our websites are used. by Multi-Planning users (users registered with Multi-Planning), that is to say by connecting to their Multi-Planning account.

Processing of personal data

The purposes of processing

Multi-Planning uses the personal data of the user of Multi-Planning in order to perform the contract concluded with the latter and to make our services available to him. The following purposes are concerned:

  • allow access to and use of our services (including billing), in particular the management of the user’s schedule, contacts and other content; measure and improve the quality and efficiency of our services;
  • contact the Multi-Planning user by e-mail, fax or instant messaging about his account; deal with problems related to their account; settle disputes; obtain payment of a debt or provide other necessary services;
  • detect, prevent and investigate fraudulent behavior, security breaches or other potentially prohibited or illegal activities;
  • enforce our Terms and Conditions , this Data Protection Policy or other guidelines.

We also use the personal data of the Multi-Planning user when our legitimate interests so require, unless the interests or fundamental rights and freedoms of the user prevail. On this basis, our use of data pursues the following objectives:

  • improve our services, for example by monitoring information related to blocked or crashed sites, in order to identify and resolve problems and provide a better user experience;
  • monitor and improve the IT security of our services.
  • monitor the quality and effectiveness of our email marketing campaigns (eg through analysis of the number of visits and clicks);
  • contact, while respecting the legislation in force, the Multi-Planning user by e-mail or by post to collect his opinion via surveys or questionnaires, and to inform the Multi-Planning user about our services;

In the event of transmission of personal data, we limit the quantity to only the data directly relevant and essential for the accomplishment of the initial purpose.

What information is recorded?

The information provided by the user when creating his customer account and for the execution of his orders:

When a user registers on the Multi-Planning website, he must provide an e-mail address and create a password to access his customer account. The e-mail address is used in particular to send notifications from the Multi-Planning website to the Multi-Planning user, for example regarding login details, announcements, information, etc.

By virtue of art. 6, s. 1, point b of the GDPR, personal data is also collected and processed if the user communicates them to us for the purpose of executing a contract or when creating his customer account. The nature of the data collected in this context is clearly identifiable with regard to the information requested in the forms. The user can delete his customer account at any time by sending a request to this effect to the address of the controller (Multi-Planning) which appears at the bottom of this document. We keep and use the data communicated to us by the Multi-Planning user in order to carry out the contracts concluded with him. Once the contract has been duly executed or the customer account deleted, the data is blocked taking into account the retention periods provided for by tax and commercial law; at the end of these deadlines, the data is deleted unless the user expressly consents to our continued processing of their data or if the law allows us to carry out further processing of the data, of which we would inform the user thereafter.

Connecting Multi-Planning to Google

If the user has a Google account, it is possible for him to synchronize his data (calendar, contacts) present in Multi-Planning, with Google Calendar via a module. This connection mode is based on single sign-on technology.

Data processing in the context of single sign-on

If the user visits one of our websites that contains such a module, the browser establishes a direct connection with the servers of the relevant service. The content of the plug-in is transmitted directly to the server by Google and integrated into the page. Via this integration, Google is informed that the browser has accessed the page in question, including if the user does not have a Google account and if he is not logged in to the corresponding service. This information (including the IP address) is transmitted by the browser directly to a Google server according to Google , where it is stored.

Legal basis:
These data processing operations are carried out in accordance with art. 6, s. 1, point f GDPR, on the basis of the legitimate interests pursued by Google, namely the insertion of personalized advertisements based on the user’s surfing behavior.

Even before the connection is established, the user must have been informed of the transmission of his data to Google and have expressly consented to it so that, in the event of use of synchronization with his Google account, and depending on the options of confidentiality set by the user on the service concerned, we can exchange private and public information associated with the Google profile. This information includes in particular the user’s identifier, his profile picture, his appointments, his list of contacts and their associated information.

Google LLC, headquartered in the United States, is a certified company under the EU-US Privacy Shield , which guarantees compliance with the level of protection of personal data in force in the EU. Information relating to the purpose and scope of data collection, but also to the processing and use of data by Google, as well as the related rights and setting options available to the user to protect their privacy can be found in the Google Privacy Policy .

If the user does not want Google to associate the data collected through our websites with their Google profile, they must deactivate the synchronization of their data with Google.

Use of payment service providers

Payments are processed by the following payment service providers:

  • PayPal

As part of the ordering process, and in accordance with art. 6, s. 1, point b of the GDPR, the information communicated by the Multi-Planning user as well as the information relating to the order (name, address, account number, bank code, if applicable credit card number, invoice amount , currency and transaction number) are sent to the payment service provider chosen by the Multi-Planning user. To be able to validate his subscription, the user must provide information on a means of payment, (generally an IBAN) which will be collected by Multi-Planning.

The data is transmitted for the sole purpose of executing the payment by the payment service provider and only if it is essential for this operation. The user has the possibility to oppose the processing of his data at any time by sending a message to this effect to the payment service provider. The data protection policy and the contact details of the payment service provider are indicated in the table at the bottom of this document.

Information on the use of the Multi-Planning site of a Multi-Planning user

The Multi-Planning server automatically collects in an “activity log” information on how Multi-Planning is used by Multi-Planning users. This is both information on activity (in particular on the memory capacity used, the number of connections, etc.) as well as statistical data (for example the browser used, the date and time of the connection. access, the cookie identifier and the URL of the page previously visited), as well as the IP address of the Multi-Planning user. In accordance with art. 6, s. 1 lit.f GDPR, the processing takes place on the basis of our legitimate interests, namely to improve the stability and functionality of our website. The transmission or use of this data for a different purpose is excluded. However,if we have serious reasons to suspect an illicit use, we reserve the right to carry out a subsequent check of these log files and registers. However, Multi-Planning’s server does not record any information on the date and time or the location of the website from which content was created, modified or deleted.

When the Multi-Planning.com website is consulted, the Multi-Planning servers automatically record the information that the browser sends when the page in question is opened. This information includes the request, the IP address, the type of browser and the navigation language, as well as the date and time of access.

This information is used for analysis and maintenance of the technical functioning of our servers and our network, as well as for the prevention of abuse; they are automatically kept for at least one year. In accordance with art. 6, s. 1 lit.f GDPR, the processing takes place on the basis of our legitimate interests and allows us to improve the stability and functionality of our websites. The transmission or use of this data for a different purpose is excluded. However, if we have serious reasons to suspect an illegal use, we reserve the right to carry out a subsequent check of these log files and registers.

Third-party tools and services

Storage of cookies on the device:

Cookies are small text files that are generally saved for the duration of the current session, that is to say until the end of the navigation, and sometimes for a longer period, in the browser of the Multi-Planning user’s device.

We draw your attention to the fact that disabling cookies may restrict the functionalities to which you will have access when browsing the Multi-Planning site.

The website www.Multi-Planning.com makes use of various services provided by the company Google Ireland Limited and the company Google LLC (with its registered office in the United States). These include Google Analytics, Google Adwords, Google Tag Manager, Google Search Console, Google reCAPTCHA, Google Fonts and Google Maps.

Google LLC, headquartered in the United States, is a certified company under the EU-US Privacy Shield, which guarantees compliance with the level of protection of personal data in force in the EU.

Web traffic analysis services

On the basis of the legitimate interests pursued by Multi-Planning, namely the analysis, optimization and economic exploitation of our online commercial offer within the meaning of art. 6, s. 1 lit.f GDPR), we use the following web traffic analysis services:

Google Universal Analytics

Multi-Planning uses Google Analytics, for its own websites, but also for the websites of its users, eg. when activating statistical functions.

In this context, cookies are stored on the device of the Internet user or the Multi-Planning user and provide an analysis of the use of the website. The information generated by the cookie is transmitted to a Google server in the United States, where it is saved. As we use the anonymization option of the IP address, the IP address is shortened beforehand by Google within member states of the European Union or other signatory states of the Space Agreement. European economy. The full IP address will only be transmitted in exceptional cases to a Google server in the United States, where it will be shortened there.

Google will use this information on our behalf to analyze the use of the site by Internet users, create reports on site activities for the attention of the site operators and provide them with other services related to the use of the site. and the Internet in general. The IP address transmitted by the browser as part of Google Analytics will not be combined by Google with other information. It is possible to prevent the storage of cookies by activating the corresponding settings in your browser; however, we would like to point out that in this case you may not be able to access all the functionality of this website. The user has the option to block the collection and recording of the IP address and the data generated by the cookies at any time with effect for the future.To do this, he will have to download the browser add-on available by clicking on the following link:https://tools.google.com/dlpage/gaoptout .

The Internet user has the option of preventing the collection of data by Google Analytics by clicking on the following link: Opt-Out-Link . This module allows you to activate an opt-out cookie which will block any future collection of data when visiting this website. For more information on the use of personal data by Google in the context of its advertising network, please refer to Google’s advertising and privacy policy.

Google Tag Manager

We also use the Google Tag Manager service. Google Tag Manager (or Google Tag Manager) is a solution that allows marketers to manage their website’s tags from a dedicated interface. The Tag Manager tool itself (which implements the tags) is a cookie-free domain that does not store any personal data. It ensures the activation of other beacons which can, under certain circumstances, capture data. Google Tag Manager does not have access to this data. For more information, please see the Terms of Service for this service.

Your exchanges with Multi-Planning **

Customer Support

The visitor or user of a Multi-Planning site can contact Multi-Planning directly by sending his request by e-mail to the following address contact@multi-planning.com , direct message from social networks or by following the instructions on the following help page: https://www.multi-planning.com/assistance . We manage and archive requests through a ticket system that allows the monitoring and quality of our customer service. Your personal information is only useful for our support service to be able to answer you.

Instant messaging support system (chat)

In the administrative sections of Multi-Planning (CMS) websites, the content of instant messaging is collected and recorded in order to ensure the mission of customer support. The instant messaging function provided through the CMS system allows the Multi-Planning user to communicate with Multi-Planning. For this, we use the services of the HelpCrunch Provider. On behalf of Multi-Planning, it is responsible for collecting, processing and using the information that the Multi-Planning user communicates in the chat window only to process his request and to ensure the mission of customer support. To work, instant messaging uses cookies.Cookies make it possible to recognize the Internet browser used by the Internet user in order to differentiate users from the instant messaging provided by our website. If the information collected in this way allows the user to be identified, their processing takes place in accordance with art. 6, s. 1, point f of the GDPR, namely whether it is necessary for the purposes of the legitimate interests pursued by Multi-Planning, namely the provision of effective monitoring of our customers and the performance of a statistical analysis of the behavior of the user for optimization purposes.whether it is necessary for the purposes of the legitimate interests pursued by Multi-Planning, namely the provision of effective monitoring of our customers and the performance of a statistical analysis of user behavior for optimization purposes .whether it is necessary for the purposes of the legitimate interests pursued by Multi-Planning, namely the provision of effective monitoring of our customers and the performance of a statistical analysis of user behavior for optimization purposes .

General and public access and information

The Multi-Planning website:

All the information that appears on the website of a Multi-Planning user is in principle freely available to Internet users in the broad sense. However, posting personal data (e.g. addresses, phone numbers), as well as so-called sensitive data (e.g. passwords or identifiers) requires caution and judgment. Hidden secondary pages and password-protected topics do not provide foolproof protection against unauthorized access; the same is true for downloaded files, since they are sometimes accessible via direct links.

Administrative access to the Multi-Planning website:

As part of customer service operations and to ensure error tracking, Multi-Planning employees may benefit, when circumstances require, from a right of access to the administrative domain of Multi-Planning websites ( CMS). They thus have the right to inspect all sections of the Multi-Planning website concerned, including those that are protected by a password. All our employees receive regular training on data protection and are bound by an obligation of confidentiality.


We use the paid service “Comodo” for the certification of HTTPS (TLS) encryption of Multi-Planning websites of Multi-Planning users. We use encryption certificates to enable “transport encryption”, so communications are protected against unauthorized access by third parties.

Rights of data subjects

In accordance with the legislation in force and the GDPR, the Multi-Planning user or the Internet user (hereinafter referred to as “Multi-Planning user”), and in certain cases the Multi-Planning Internet user, have certain rights over the data. of a personal nature concerning them. The Multi-Planning user has in particular a right to information, rectification, data portability or erasure of data concerning him. They also have the right to oppose certain forms of processing of their data.

It often happens that once published on the Multi-Planning website, certain content can no longer be edited or deleted. If a Multi-Planning user makes a request in this regard, Multi-Planning may close the corresponding account and delete the personal data concerned from the public sections, provided that the activity carried out on the account and the legislation in force allow it. . The legitimate right of the user to information, rectification or erasure of personal data concerning him is not affected.

Information and access

In general, the Multi-Planning user has the possibility of consulting, checking and modifying his personal data from his Multi-Planning account, that is to say by connecting to his account and updating updating or deleting the relevant information itself.

We are happy to inform the data subject about the personal data that we keep about them as well as about any implementation costs, in accordance with the legislation in force. We process these requests without delay, usually by e-mail, but also by post if the user wishes. For detailed information, we ask the user to specify if possible the type of personal data about which he wishes to inquire. In order to make sure that the person making the request is who they say they are, we need proof of identity. It may be a copy of an official identity document. Please shade or make illegible the serial and passport numbers.We use this copy exclusively for identification and processing of the request.

Right to object

When the personal data of the Multi-Planning user or the Internet user are processed on the basis of the legitimate interest pursued by Multi-Planning pursuant to art. 6, s. 1 lit.f GDPR, the data subject has the right under Art. 21 of the GDPR, to oppose, for reasons relating to his particular situation, the processing of his personal data. The Multi-Planning user may in particular exercise his right of opposition when his personal data is processed for prospecting purposes; he will use the unsubscribe link at the bottom of the advertising messages for this. When the processing is carried out for prospecting purposes, the data subject has a general right of opposition, which we will systematically respect,without asking the person concerned to provide the slightest reason relating to his particular situation.

If the Multi-Planning user exercises his right of opposition, we cease all processing of data concerning him. However, we reserve the right to continue processing if we are able to demonstrate that there are legitimate and compelling reasons for the processing which prevail over the interests and rights and freedoms of the Multi-Planning user, or for the establishment, exercise or defense of legal claims.

When personal data is processed for statistical purposes in application of Article 89, paragraph 1 of the GDPR, the Multi-Planning user also has the right to oppose, for reasons relating to his particular situation, to the processing of personal data concerning him. To exercise his right of opposition, he just needs to send an e-mail to this effect to contact@multi-planning.com.

Data portability

In some cases, which are described in detail in art. 20 of the GDPR, the Internet user or Multi-Planning user has the right to receive personal data concerning him in a structured, commonly used and machine-readable format, or to request the transmission of this data to a third party.

Exercise of rights by the Multi-Planning user

To assert the aforementioned rights or other rights vested in the data subject, or to inquire about any implementation costs incurred under the legislation in force, the data subject can contact us at the contact details indicated at the bottom of the this document. If the Multi-Planning user makes use of his legitimate right to information, rectification, portability or erasure of personal data concerning him, Multi-Planning may, in certain circumstances and by virtue of the current legislation, refuse to provide the requested information or to rectify or erase the requested data. In this case, Multi-Planning must be able to justify its refusal.

Right to lodge a complaint

Without prejudice to any other administrative or judicial remedy, the Multi-Planning user has the right, under art. 77 of the GDPR, to lodge a complaint with a supervisory authority, in particular in the Member State in which he is habitually resident, in his place of work or in the place where the violation is alleged to have been committed, if he considers that the processing of personal data concerning him constitutes a violation of the GDPR .

Data security

Multi-Planning user data is protected by technical and organizational security measures to minimize the risk of loss, misappropriation, unauthorized access, but also illicit transmission or modification. For example, we use firewalls and data encryption systems, as well as restrictions on physical access to our data centers and authorization controls for computer access to data.

Modification of this Data Protection Policy

Multi-Planning reserves the right to modify this Data Protection Policy if a change in legislation requires it or in the event of the addition or modification of the services used or offered by Multi-Planning. The currently applicable version can be viewed here. If Multi-Planning intends to process the data of its users for purposes other than those specified at the time of their collection, we undertake to inform the interested parties in advance and to comply with the legal provisions in force.

In case of discrepancy between the French version and its translation, the French version prevails.


For any additional questions related to this Data Protection Policy, we invite you to write to us at the address below:

Data protection
17 rue de l’Aillée


Contact details of the independent Data Protection Officer appointed by Multi-Planning, according to the GDPR :

Pierre GOBIN
17 rue de l’Aillée


Retention period of personal data

The data processed by us is deleted or the processing of this data is restricted, in accordance with the provisions of art. 17 and 18 of the GDPR. Unless expressly stated in this Data Protection Policy, the data that we keep is deleted when it is no longer necessary for the purposes for which it was collected, and no legal retention obligation precludes the deletion and / or when we have no legitimate interest in keeping the data longer. If the data is not deleted on the grounds that it is necessary for other purposes provided for by law, their processing is limited, i.e. the data is blocked and not processed for others. purposes.This provision also applies to data affected by a retention obligation for commercial or tax reasons.

Data transmission and list of services and / or subcontractors involved

The sale of Multi-Planning user data to third parties is excluded. We exclude any transmission of personal data without the consent of the data subject, unless:

  • we are required to do so by law.
  • the transmission of data is necessary for the performance of contractual services intended for the Multi-Planning user, and / or for the observance of the rights and obligations arising from our GTC, or for the execution of the contractual relationship between Multi-Planning and Multi-Planning user. For more information on this subject, please refer to the table at the bottom of this Data Protection Policy.


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